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Is a Virtual Contact Center Viable For Busy Companies?
Yes—and having one is becoming more and more common. Gone are the days of stuffy call center offices where desk phones and cubicles stretch…
7 Overlooked Contact Center Quality Assurance Tactics
If you owned a grocery store, you obviously wouldn’t want your employees to harass your shoppers. This is a pretty simple thing to keep…
How Long Does Fax Take? Can I Confirm It Was Received?
The fax machine has stood the test of time and is still used in various industries for transmitting documents from one location to another.…
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